Friday, July 31, 2009

Business Intelligence or Not!










Business Intelligence or Not!

It has been quite a year for scams, cheats, fraudsters, embezzlers, cover ups, poor judgment etc.
Each time we see the headlines there seems to be some seriously bad behavior gone wild. Like the CFO of 56 unit Dunkin Franchisee who thought he needed a few extra bucks and extracted a cool $400,000 or the CEO of a multi-unit restaurant concept who spent $2,000,000 to save $800,000 forcing the company into bankruptcy. But don’t worry -- he says “it will be business as usual.” That has to make you feel better-- Right?

This behavior is predictable - Business Intelligence can set you Free!
Moving forward businesses have got to get serious about collecting, tracking and understanding the behaviors of leaders within their respective organizations. Equity groups need to wake up and smell coffee. Business Intelligence mandates that you look beyond the P&L and comprehend the core of the business -- the leaders within. Yes experience is important, but if you’re looking to create a world class business, look at the behavioral makeup of your leaders in conjunction with experience.

By collecting and measuring Behavior Styles, Attitudes, Stress Profiles, Motivational Needs, Relational Needs, Personal values, Interests, Work Requirements, work experience etc. You can be relatively certain of your outcome - good or bad. You have the ability to assemble more effective teams, coach individuals to desired results, develop superstars and hire individuals that will strengthen the team. There is no need to be hopeful an individual will perform because positive individual and team performance can be identified and predicted.
Capodice & Associates has achieved unprecedented results for both small and large organizations who have implemented this process. The result has generated solid returns in sales, profits and individual and team performance.For additional information contact Peter Capodice at 941-906-1990 or email peter@capodice.com

Tuesday, July 28, 2009

Career Transition…

Career Transition…What do I do Now??
Over the past few months as you might image, we have received an inconceivable number of emails and phone calls regarding career transition advice that we can hardly keep up.
Help is on the way
To support the many companies and individuals who are seeking high quality sound advice in Career Transition, in addition to understanding individual strengths, motivational needs, stress behaviors and careers that hold the greatest potential for individuals, Capodice & Associates has teamed up with the world’s leader in career assessment counseling and individual development. By doing so, Capodice & Associates offers client companies and individuals an alternative to the high cost of out placement services (generally $10,000 +++ per person).
What it does.
After completing the assessment questionnaire backed by over 50 years of research and application, the data is compiled and an individual career report is generated.
The individual career report gives valuable insight that will assist individuals in understanding their strengths, motivational needs, stress behaviors, how you lead people and work with others. It identifies occupational groups and ideal work environments that are the best fit for the individual.
Having this information will help the individual create a more powerful resume, craft a more effective “elevator” speech and develop useful interview and negotiation strategies. All leading to greater individual productivity and personal fulfillment.Sample Report Click here for a sample report
Who is this for:
Companies who want to support employees who will be transitioning away from their current organization.
Individuals who want to understand more about themselves and the careers that hold the greatest potential both now and in the future.
Cost: $299.95 per person.
Contact:Peter Capodice at 941-906-1990peter@capodice.com

Mile High Resumes…

Mile High Resumes…Positions Unfilled
If you are experiencing the ever growing stack of resumes and the lack of time and personnel to wade through…You’re Not Alone!!!.
Although hiring has not been as robust as in the past, there are still critical positions that remain open. In many cases for several months or greater. This may seem odd even with the talent available and the increased opportunity to poach from competitors, but companies are beginning to realize the importance of strategic hiring and the time commitment to do it right.
With the volume of resumes flowing through the door, it could take weeks to sort through the candidate pool. Time decision makers don’t have. Even with the time investment, hiring managers will not have the knowledge as to the true reason the candidate separated from their prior company, if they would be a fit, if they have the behavioral competencies and passion necessary for success, if the potential for conflict will jeopardize the existing team’s performance, etc… The result of these unknowns is indecision with a critical position remaining unfilled in a time when preparing for the economic recovery is prudent. This scenario is playing out throughout our industry as you read this newsletter.
To eliminate this uncertainty in the hiring process Capodice & Associates has developed the following:
A Comprehensive Background check detailing an individuals employment, credit, educational and criminal history.
An organizational matrix identifying the strengths and weakness of the team.
The core competencies and passions matrix of the potential hire.
An outline of the conflict that will occur between team members and how to successfully coach through issues.
An on-boarding schedule to ensure the success of the new hire and expedite “rap-up time”.
For additional information on how to eliminate uncertainty in the hiring process and increase long-term success, contact Peter Capodice at 941-906-1990 or email peter@capodice.com.

20 Best CEOs

20 Best CEOsby Portfolio Staff
Throughout the history of business, the failure or success of a company relies on many factors, not the least of which is the corporate savvy of the executive running the show. In recent times, many CEOs have come under fire for mismanagement of their corporations, while some have been applauded for successfully navigating a tough economy.
With much controversy surrounding CEOs of today, the question stands: Who are the best CEOs of all time? Portfolio.com set out to answer the question. Assembling a panel of professors from the top business schools around the country, Portfolio surveyed them on the records of CEOs who best created (or destroyed) value, innovation, while possessing the best (or worst) management skills. From this, they’ve formulated a list of the 20 Best American CEOs of all time. Here they are.
1. Henry FordDrive, he said. And America listened. The father of the modern moving assembly line changed the world by selling his standard-issue Model T cheap—the price was $260 in 1924—and creating car lust. Ford also paid his employees well. In 1914, in a controversial move, he doubled most wages to $5 a day, which tamped down turnover, goosed productivity, and cornered the market for top engineers and mechanics. On the downside: He was famously anti-Semitic.
THE STAT: Ford launched his eponymous car company with just $28,000. By 1918, half the cars in the U.S. were Model Ts. Now that’s a return on investment! 2. J.P. MorganWhat do you call a man who personally bails out the U.S. Treasury twice? Brilliant? Yes. Warren Buf­fett? No. During the depression of 1895, John Pierpont Morgan replenished the Treasury with $65 million worth of gold in exchange for government bonds. He came to the rescue again during the panic of 1907.
THE STAT: Morgan was so good at saving troubled businesses that he got his own noun. In the early 1900s, the process of turning a firm around came to be known as Morganization.3. Sam WaltonHe was a plainspoken hayseed. He liked dogs and pickup trucks. He owned suits and ties, which he proudly wore to church and to the office when he had to. He didn’t live in a 46,000-square-foot mansion. More than a decade after his death, the operating culture of the world’s largest company continues in his tradition. “What would Sam do or think?” is a question Wal-Mart management still asks.4. Alfred SloanNotoriously lax on auto safety and a unionbuster to boot, Sloan probably wouldn’t have cut it in today’s era of de rigueur air bags and making nice with the UAW. But his turnaround of GM, which was nearly bankrupt when he inherited it, ensured the company’s survival. Among his top innovations: making each of GM’s brands into its own separate unit and ordering designers to come up with different cars for different demographic groups—the first successful challenge to Ford’s one-size-fits-all approach.
THE STAT: Sloan is credited with pushing the idea of annual changes in style—a practice that led to the development of planned obsolescence.5. Lou GerstnerAt a time when quarterly write-downs in the banking industry regularly top $10 billion, a onetime restructuring charge of $8 billion seems like chicken feed. But back in 1993, when Gerstner inherited IBM, putting up that kind of figure would’ve been a death knell. The CEO worked to unite far-flung units and improve efficiency, and by the time he left, he had created a company with a net profit of $5.3 billion. One black mark: Because Gerstner didn’t recognize the threat posed by Microsoft, IBM lost ground in the software market.
THE STAT: In retirement, Gerstner is still under contract with IBM; the consulting gig, worth up to $2 million a year plus expenses, expires in 2012.
6. John D. RockefellerIt’s hard to top Rocke­feller as a monopolist or philanthropist. While doling out dimes and nickels to the poor, John D. built a sprawling empire by squashing, undercutting, and buying up the competition. Over a two-month period in 1872, Standard Oil absorbed 22 of the 26 petroleum firms in Cleveland, where the company was first headquartered. By 1879, it had about 90 percent of the market for refining petroleum and all but complete control of the U.S. oil industry.
THE STAT: Rockefeller’s fortune peaked in 1912 at $900 million ($19 billion in today’s dollars), but by the time he died, in 1937, he’d given most of his money away to heirs and charities.7. Steve JobsIn Outliers, Malcolm Gladwell tries to ­explain the seemingly unexplainable: how the most amazing people got to be so amazing. His conclusion is that extraordinary people like Bill Gates and the Beatles aren’t mysterious freaks of nature but the logical ­products of considerable talent, good timing, and precisely 10,000 hours of early training. Gladwell claims that Steve Jobs fits into the scheme because of his age (54, perfect for taking advantage of the PC revolution that started in the 1970s) and the neighborhood in which he was raised (Silicon Valley).8. Jeff BezosA few pointers from the Bezos school of leadership: Micromanage, micromanage, micromanage. It’s a strategy that has kept Bezos—one of the first to recognize the potential of online commerce—in the CEO seat since the Web 1.0 era. He’s also been willing to make risky bets—from allowing other retailers to sell via Amazon to offering free shipping at the expense of profits in order to increase market share—that have ultimately paid off.
THE STAT: Amazon’s recession buster: the Kindle. The wireless reading device did an estimated $75 million in sales last year and is expected to double that figure in 2009.
9. Andrew CarnegieAh, the power of philanthropy! Carnegie, the iron-and-steel baron, wasn’t as ruthless as some of his fellow industrialists, but he still had a lot of reputation mending to do upon retirement. After selling Carnegie Steel in 1901 (it eventually became U.S. Steel), the former CEO polished his image by giving away most of his billion-dollar-plus fortune to support libraries and promote world peace and education.
THE STAT: The self-help book Carnegie inspired, Think and Grow Rich, has been in print since 1937 and has sold more than 30 million copies worldwide.
10. Bill GatesFittingly, when you google Gates, you get almost seven times as many results as you get for Goliath, the Biblical giant famous for his battle with a pipsqueak competitor. The co-founder of Microsoft is said to be a cranky and impatient manager—an approach that helped Microsoft earn $60 billion last year. He is also known to be somewhat unfriendly to competition. In 2001, to settle a massive antitrust suit brought against Microsoft, Gates agreed to share technical information with other software makers.
THE STAT: In February 1998, as Gates was on his way to a meeting in Belgium, a heckler hit him in the face with a cream pie.
11. Michael BloombergThe mayor who would be king, or at least New York City’s CEO for a term longer than originally allowed by law, reached City Hall by spending $155 million of his own money on two campaigns. But that sum is a drop in the bucket for Bloomberg’s $20 billion bank account. He earned that fortune through his financial-software-​services venture, which makes money by charging a monthly fee for each of the 290,000 terminals it leases to clients.
THE STAT: Bloomberg started his business with the $10 million severance package he received after being fired from Salomon Brothers.
12. Ray KrocA century after the robber barons faded into the sunset, Kroc, a milkshake-machine salesman, was doing his business forebears proud. After initially agreeing to pay the McDonald brothers $2.7 million for the chain they founded, plus a royalty on 1 percent of gross sales, Kroc reneged. He never honored the royalty agreement because it wasn’t in writing. The result was a brand-new billion-dollar industry: fast food.
THE STAT: Today, McDonald’s sells about 550 million Big Macs a year—contributing 297 billion calories annually to the national diet.
13. Andy GroveMr. Disrupter—he’s lately been pushing for GE to develop an electric car and for Wal-Mart to try to solve the health-care crisis—is the quintessential outside-the-box thinker. But his passions have backfired too. In 1994, Grove was so enamored of Intel’s first Pentium chip that he sent it to market, warts and all, which ended up costing the company $475 million. No matter. Under Grove, Intel’s stock rose from under $1 in 1987 to more than $20 a share in 1998.
THE STAT: So just how many plug-ins does Grove think we should be driving? He calls for 10 million by 2011.
14. Walt DisneyImagine a world without Mickey. It could have been. The animator and entrepreneur’s first studio, Laugh-O-Grams, in Kansas City, Missouri, declared bankruptcy after less than two years in business. Disney bounced back in the mid-1920s and set up a new studio in Hollywood. Today, the company produces annual revenue of about $35 billion. As for Mickey, he was inspired by a pet mouse Disney had while he was working in a Kansas City studio.
THE STAT: Disney lifted the idea for his amusement park—where he thought employees would spend time with their kids—from Children’s Fairyland, in Oakland, California.
15. Reuben MarkMark may have been boring as CEO—his big innovation was to focus on the small picture rather than on splashy initiatives—but he made Colgate the king of oral care. Under his leadership, the company rarely missed quarterly estimates, and its stock performed twice as well as the S&P 500.
THE STAT: Mark once tried to get all 35,000 Colgate employees to wear ID tags with their first names in big type to make it easier for top executives to connect with workers.
16. Warren BuffettWhen the Oracle of Omaha bought a piece of Goldman Sachs last year, not only did he receive better terms than the government, he got better returns: As of February, Buffett’s $5 billion investment had appreciated 12 percent, while the Treasury’s $10 billion stake had fallen 25 percent.
THE STAT: Since Buffett took over, the company’s stock has increased at a rate of 20.3 percent, compounded annually.
17. Katharine GrahamKate the Great deserved her nickname. Under her leadership, the Washington Post published the Pentagon Papers and broke the Watergate story. Between 1981 and 1991, when Graham retired, the Washington Post Co.’s stock price increased elevenfold.
THE STAT: Graham’s father, Eugene Meyer, bought the Washington Post at a public auction in 1933 for $825,000. She began working at the company in 1938.
18. Lee IacoccaIn case there’s any lingering doubt, current Chrysler CEO Bob Nar­delli is no Lee Iacocca. When Iacocca arrived at Chrysler, during a time of record losses at the company, he cut inventories by $1 billion, reduced the white-collar staff by 50 percent, and turned Chrysler around—not with government loans, but with $1.5 billion in loan guarantees. Iacocca repaid the loans ahead of time and the Treasury made a profit of $300 million.
THE STAT: The year Iacocca retired, the company recorded a $700 million profit. Last year, Chrysler, now privately held, lost $8 billion.
19. Herb KelleherIn his long tenure as CEO, Kelleher chain-smoked Kool cigarettes, drank Wild Turkey, and produced the highest return to shareholders of any company in the S&P 500. Much of Kelleher’s success in later years can be attributed to his aggressive fuel-hedging program, which served the company well when oil prices were high but cost the company when they plummeted.
THE STAT: During Kelleher’s reign, the stock went from 7 cents a share to over $20.
20. Oprah WinfreyA hug—or a plug—from O on The Oprah Winfrey Show is pretty much all you need to spur sales of anything, be it scented candles or obscure novels. The first female black billionaire in U.S. history, Winfrey started out as a local talk-show host; today, she runs an influential, if comparatively small, media conglomerate that publishes books and produces television shows, movies, and radio programs.
THE STAT: Winfrey is now estimated to be worth almost $3 billion.
For additional information on how to eliminate uncertainty in the hiring process and increase long-term success, contact Peter Capodice at 941-906-1990 or email peter@capodice.com.

Talent Exodus at Google

Talent Exodus at Google

For nearly ten years, Capodice & Associates has been highly engaged in the development of corporate models that have successfully increased individual, team and corporate productivity. This has been accomplished through the collection of personality characteristics, behavior styles, attitudes, stress profiles, motivation, motivation needs, relational needs, personal values, interests, work requirements etc… This data is collected by organization and developed specifically for each individual company and culture.
Now internet giant Google has announced the use of a complex algorithm utilizing many of these performance factors to help halt the exodus of top Google executives. In this recent WSJ article, Scott Morrison discusses what Google is doing to prevent the “brain drain” and exodus of talent from loosing its competitive edge.
Courtesy article: Google Searches for Staffing Answers Courtesy The Wall Street JournalMay 19, 2009. All Rights Reserved.
To learn more about how to integrate this process into your organization, contact Peter Capodice at 941-906-1990 or email peter@capodice.com.

Social Networks … Invaluable to your Business & Career

Social Networks … Invaluable to your Business & Career

According to Nielsen “Member communities have become more popular than e-mail”. Member communities are visited by 67% of the global on-line population and time spent is growing at 3 times the overall internet rate.
Your opportunity to promote yourself and build your company’s brand is Enormous! Social networks span the world and your investment is your time. How else can you send your message for no cost and reach so many professionals? You can attach company videos, blog, connect personally or send your message to the world. Needless to say, involvement in Social Networks is now a must!
So which do you join? Most of us have heard of or joined Linkedin, Facebook, or mySpace. Now there is one exclusively for the Franchise Industry.
Franchising is unique from other industries because of the franchise relationship. Whether you work directly with the franchisee or franchisor or indirectly through purchasing, finance, legal, real estate, construction, training etc… there is now a high quality community for all of us. On June 9th 2009 you will be able to log onto www.FranchiseExecutives.com and join the first social Network exclusively for franchise executives and franchise owners.

Capodice & Associates is proud sponsor of the www.FranchiseExecutives.com website where we will be posting blogs and future Executive Job opportunities. We hope to see you there!

Execs with financial experience take CEO reins at restaurant chains

Execs with financial experience take CEO reins at restaurant chains

Current restaurant company chief executives Charlie Morrison of Pizza Inn, left, Jeff Warne of O'Charley's, center and Michael Woodhouse of Cracker Barrel all have chief financial officer listed on their resumes.
By DANNY KING
(June 29, 2009) Ask Jeff Warne if his being a certified public accountant precludes him from being a true “restaurant guy,” and the recently named chief executive of O'Charley's Inc. scoffs at the notion.
“I worked literally in every position in every type of restaurant putting myself through college,” said the 48-year-old Warne, who graduated from St. Cloud State University in Minnesota before getting his MBA at the University of Chicago. “Host, bartender, dishwasher—I've done every job.”
While operations remains the most common route to the corner office, CFOs turned CEOs say you can't underestimate the benefits of knowing your way around a spreadsheet, especially during an economic downturn that has restaurants scrambling to control costs. About six out of 10 restaurant companies reported same-store sales declines in April, which was the 11th straight month the industry as a whole had a comparable-store sales drop, the National Restaurant Association reported in May.
From dealing with activist investors and private-equity firms to selling and buying subsidiaries, conducting regression analysis to uncover areas of poor performance, and having an intimate knowledge of securities regulations, the advantages of a financial point of view are numerous, according to CFOs turned CEOs.
“You have to look at the business daily,” said Charlie Morrison, chief executive and former CFO of Pizza Inn, a 320-unit chain based in The Colony, Texas. He noted that items like labor hours and food waste need to be constantly tracked.
“Those disciplines are necessary to maximize profit when revenues are soft,” he said. The image of a financially trained restaurant operator is a far cry from iconic restaurant figures like Ray Kroc, Carl Karcher and Norman Brinker—operations-oriented people who founded restaurant chains McDonald's, Carl's Jr. and Steak & Ale, respectively, between the 1940s and the 1960s and grew them broadly enough to take the brands public.
To this day, restaurant companies run by former financial chiefs are the exception, not the rule. Among the industry's largest foodservice companies, only a few are led by ex-CFOs, including Burger King's John Chidsey, Aramark Holdings' Joseph Neubauer, Sonic Corp.'s J. Clifford Hudson and Darden Restaurants' Clarence Otis.
Other CFOs turned CEOs include Sally Smith at Buffalo Wild Wings; Michael H. Magusiak of CEC Entertainment, parent of Chuck E. Cheese's; and Tom Baldwin at Morton's The Steakhouse.
“People started out maybe being a little skeptical” of his finance background, Warne said. “But I've been blessed with working with intellectually curious people who want to learn more about that approach.”
Warne worked for T.G.I. Friday's parent, Carlson Cos., for 16 years, including a stint as its CFO, before joining Nashville, Tenn.-based O'Charley's in 2006. O'Charley's operates or franchises 372 units under the O'Charley's, Ninety Nine Restaurant and Stoney River Legendary Steaks brands.
Financial experience comes in handy for companies like Cracker Barrel Old Country Store Inc., whose Cracker Barrel Old Country Store concept includes a large retail component as well as food and beverage. Mike Woodhouse, who joined the Lebanon, Tenn.-based company as CFO in 1995, was promoted to chief executive eight years ago. In 2006, he oversaw the $486 million sale of the company's Logan's Roadhouse chain.
“Having both restaurant and retail operations within one company makes for an extremely complex business,” said Woodhouse, 64. “So, yes, a background as CFO helps. You're already up to speed on so many details and financial processes.”
“As a CFO, I had been able to relate to their understanding of return for the business and the financial metrics in which the business is managed,” said Morrison, 40, who was CFO for Steak & Ale. “That's a clear distinction that a financial background brings.”
With that in mind, former CFOs use financial tools that may make an “in-the-trenches” operator cringe. Warne points to regression analysis, where menu items, franchise-store sales and other metrics are statistically analyzed to help uncover areas of poor performance that need improvement.
Still, with plenty of operations knowledge to back up their respective financial backgrounds, Morrison, Warne and Woodhouse all stress that a restaurant executive can't fake hands-on experience, especially when dealing with franchisees who are trying to withstand the effects of the recession.
With all but three of Pizza Inn's units franchised, Morrison, whose company's same-store sales fell just 1 percent for its most recent quarter, constantly works with restaurant owners to prevent what he called “knee-jerk reactions that sacrifice customer service.”
Likewise, Warne and Woodhouse said that, financial background notwithstanding, chief executives looking to save their way out of an earnings slump would be making a big mistake.
Woodhouse said Cracker Barrel, whose same-store sales for its most recently completed quarter also fell just 1 percent, has been able to keep revenue fairly steady by maintaining portion sizes and quality standards. Meanwhile, Warne said O'Charley's, whose corporate units posted a 2.9-percent same-store sales drop for its most recent quarter, boosted its guest-satisfaction levels in the second half of last year by revamping service standards, calling the approach “old-school hospitality 101.”
“I know that you might generally expect a former financial person, a ‘bean counter,' to focus only on cost-cutting and containment, without regard to the effect on quality or the guest experience,” Woodhouse said. “But I also know that is not the path to success.”
Capodice & Associates is proud sponsor of the www.FranchiseExecutives.com website where we will be posting blogs and future Executive Job opportunities. We hope to see you there!