CASE STUDY #1

CLIENT: An international financial group implemented a Birkman job profile to pre- screen applicants for a Customer Service role.

SITUATION: 60 Employees performing at a “less than optimal” level,
high turnover and lack of engagement

OBJECTIVES: (1) Reduce Turnover
(2) Increase staff engagement

RESULTS:
· Turnover decreased from 21 in 2008 to 3 in 2009
· Staff engagement (measured through internal survey) increased
· From 38% in 2008 to 88% for 2009
· Unplanned departures reduced to 4.3% from 8.4%
· 7% Revenue growth